At Totalhills, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for detailed information.
Order Cancellation and Changes
We understand that sometimes you may need to cancel or make changes to your order. You have a 12-hour window after placing your order to request a cancellation or make any changes. Please contact us as soon as possible within this timeframe:
Email: [email protected]
Phone number: +1 209-393-3439
After this 12-hour period, we cannot guarantee that your order can be altered or canceled.
Return Policy
Before returning any items, please contact our Customer Support Team at [email protected] to obtain authorization. Returns or exchanges will only be accepted with prior approval from our team.
Please note that all returns requests must be made within 30 days of receiving your order. 

Return Address:
Receiver: Totalhills
Address: 12995 Seneca Rd, Victorville, CA 92392, United States.
Phone number: +1 209-393-3439
Accepted Reasons for Return:
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue and arrange for a return or exchange.
• Incorrect Item Received: If you received an incorrect item, we will gladly accept a return and send you the correct product.
• Sizing Issues: If the item you received does not fit as expected, we may accept returns for an exchange in size, provided the item is unworn and in its original condition.
Reasons Not Accepted for Return:
• Change of Mind: Returns or exchanges for items simply because you have changed your mind are not accepted.
• Used or Washed Items: We cannot accept returns for items that have been worn, washed, or altered in any way.
• Non-Approved Returns: Any items returned without prior authorization from our Customer Support Team will not be accepted.
Refund Policy
Refunds will only be issued once the return has been approved by our Customer Support Team. Upon approval, your refund will be processed, and a credit will be applied to your original method of payment within 5 – 7 days, depending on your card issuer’s policies.
Exchanges
Exchanges will only be processed with prior approval from our Customer Support Team. Please contact us to discuss the details of the item you wish to exchange.
Important Notes
No Responsibility: Totalhills is not responsible for any returns, refunds, or exchanges that are sent without prior approval from our Customer Support Team.
Contact Us: For any questions or concerns regarding your order, returns, or refunds, please email us at [email protected] or call us +1 209-393-3439.
Thank you for shopping with Totalhills. We appreciate your understanding and cooperation in ensuring a smooth return or exchange process.